Transforming Your Business and Employee Experience with Precision Benefits 

Transforming Your Business and Employee Experience with Precision Benefits 

29 February, 2024

On Tuesday, March 5th Empyrean will attend the LIMRA Enrollment Technology Strategy Seminar. Tammy Kaplan, a Strategic Account Advisor at Empyrean will be participating in a panel discussion sharing insights and a case study about the impact Precision Benefits has had for a client and their employees. Precision Benefits is our AI enabled technology that empowers employees with personalized benefits recommendations fueled by their individual health data. 

Tammy has a strong passion for delivering positive benefit experiences and lives the Empyrean mission to connect benefits and enrich lives. As Product Consultant within Empyrean’s Strategic Account Advisor team, Tammy consults with clients on best practices in using our data-driven benefits engagement tools. She also leads the client governance program for these capabilities, including oversight of medical and carrier engagement, communication planning, optimizing configuration of communication tools, delivery of reporting and insights, and continued servicing of the program with year-to-year changes in benefits strategy and workplace programs. 

CLIENT 

 A Professional Services Firm with more than 16,000 employees located across the U.S. was having service issues with their previous benefits administration vendor and their health plan costs were over-budget. They wanted to maintain the same level of choice for employees while driving them to right-sized plans through a powerful and engaging benefits experience and needed a partner to help them accomplish these goals.  

CHALLENGE  

It was important to the client that their new platform would make it possible for employees to understand the value of the benefits offered, leading to better enrollment and utilization decisions and a stronger connection to their company culture. It was also important to the client that their new benefits platform could create a positive employee benefits experience through convenient and trustworthy benefits decision-making and healthcare navigation tools. They found it critical that their new solution could educate employees on the best plan options for their individual lifestyles while offering a data-driven benefits shopping experience that would drive better enrollment and utilization decisions, and ultimately better outcomes for both their employees and overall organization 

SOLUTION 

Precision Benefits empowered the client’s employees to use their own health data to help predict their out-of-pocket costs. It also helped them evaluate how other benefits such as an HSA, Healthcare FSA, hospital indemnity, accident and critical illness plans could help offset their medical plan costs. Once enrollment was done, Empyrean provided one platform for employees to access and engage with their benefits while connecting them to programs that support their wellbeing. Empyrean also partnered with the client to deliver robust communications and education to help improve year-round benefit decisions. 

Learn more about how Precision Benefits can elevate the lives of your employees. 

Empyrean Announces an Expansion of Solutions That Champion a Connected Culture Across the Employee Journey

Empyrean Announces an Expansion of Solutions That Champion a Connected Culture Across the Employee Journey

22 February, 2024

Empyrean expands its business model, offering two solutions that work independently or in concert to help organizations build a connected culture—increasing employee productivity, wellbeing and retention.

HOUSTON — (Feb. 22, 2024) — Empyrean, a company committed to building better corporate cultures, today unveils a business expansion to help organizations build a connected culture by supporting the entirety of the employee experience through two solutions: Empyrean Benefits and Empyrean Connect. 

Empyrean’s move comes in response to the critical market need for more integrated and connected work cultures. Numerous workplace research studies show that employees want to work at organizations where they feel connected to the company purpose and the C-Suite has recognized that a cohesive employee experience leads to higher employee engagement, productivity, and ultimately retention.

“We’re living in a new employment era where it is more important than ever for employers to connect employees with their brand, culture, and employer-provided resources that exist to support the entire employee lifecycle,” said Rich Wolfe, CEO of Empyrean. “The focus of Empyrean’s solutions on creating a connected culture is the answer organizations need to bring their employee value proposition to life; whether it is through recruiting, life events, day to day productivity, or communications.”

Empyrean Benefits is a full-service benefits administration, integrated ancillary services and benefits guidance solution. Empyrean Connect is a robust employee engagement solution that transforms the way organizations create, deliver, and measure internal communications, employee productivity tools and programs, and wellbeing initiatives. While Empyrean Connect offers deeper levels of customization, both solutions can be client-branded and configured to meet the unique needs of an organization.

Empyrean’s expanded market position brings together their innovative technology, a service-first approach, and a deep focus on employee experience. Though Empyrean Connect can be sold independently of Empyrean Benefits, when paired together, Empyrean clients gain a comprehensive support system for the entire employee journey, reinforcing Empyrean’s vision of building a connected culture and helping clients to retain talent.

“More than just robust technologies and great capabilities, companies want a partner that can support the well-being of every one of their employees and create a more connected and accessible employee experience across every touchpoint,” said Jim Priebe, Chief Strategy Officer of Empyrean.

Empyrean customers are already seeing success in the new approach to building a connected culture:

“We have seen a tremendous increase in benefits adoption and overall employee engagement from our highly dispersed workforce. We attribute that change to the power of having a single company app with integrated BenAdmin, all powered by Empyrean,” said Felecia May, benefits director at NextTier Oilfield Solutions.

Learn more about Empyrean Connect: click here.

Learn more about recent enhancements to Empyrean Benefits: click here.

About Empyrean

Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies. Empyrean’s platform and services enhances the wellbeing and workplace engagement of over 6.5 million people, fostering stronger connections between employees and employers. By enriching employee experiences, Empyrean not only strengthens employer brands but also cultivates vibrant workplace cultures for organizational success. Visit us at goempyrean.com.

Empyrean Launches the Experience Lab – Transforming Client Engagement Through Customized Content 

Empyrean Launches the Experience Lab – Transforming Client Engagement Through Customized Content 

15 February, 2024

Empyrean is announcing a new strategic creative communications and content service called The Experience Lab. This service is seamlessly integrated with the Empyrean Platform, providing a comprehensive suite of services to enhance client support. These services include consulting, strategy development, custom content creation, campaign execution, and detailed performance analysis and reporting.   

With The Experience Lab, you can unlock the full potential of your benefits program, creating a more fulfilled and motivated workforce. 

Strategy 

Crafting a benefits strategy is only effective if your employees are aware and engaged with what’s offered. Empyrean’s solution addresses this by delivering a tailored, omnichannel communication strategy to meet your organization’s unique needs. This approach not only enhances the visibility and impact of your benefits but also strengthens your organizational culture by demonstrating your commitment to your workforce. 

By leveraging our tailored communication methods, your organization can enhance its culture through a deeper, more meaningful engagement with benefits. 

The Workshop 

The journey with Empyrean begins with an engaging strategy workshop, a crucial step in comprehending your specific challenges and goals. Our primary focus is to align our strategies closely with your objectives, undertaken with precision and attention. 

The structure of the workshop is crafted to encourage clear and effective communication. It’s a way for both Empyrean and your team to exchange ideas and viewpoints openly. This interactive session sets the stage for constructive dialogue, helping us to establish key analytical benchmarks that will steer the creation of a tailor-made plan. 

This plan, born out of the insights gained during the workshop, will be specifically designed to tackle your identified needs, ensuring a smooth transition into a solid partnership. 

Insight Report 

Following the workshop, Empyrean will present a detailed insight report. This document will highlight crucial findings, offer strategic advice, and present a customized roadmap designed specifically for your needs. The insights from the workshop will be converted into an actionable plan that aligns with your corporate objectives. 

Empyrean understands that the effectiveness of a benefits strategy is measured not just in its creation but in its ongoing management. To this end, we provide structured, regular reporting. Expect quarterly updates, which will give a clear view of the progress made towards the established goals. These reports are essential for monitoring real-world results and making timely adjustments to adapt to any changing needs or circumstances. 

Enabling Your Strategy 

Our dedicated benefits communication team is poised to develop and implement a comprehensive year-long strategy that will enhance your benefits program and actively engage your workforce. We specialize in creating custom campaigns tailored to meet your organizational goals, complete with all the necessary assets to bring each campaign to life.  

The Experience Lab is not just about creating content; it’s about forging strong partnerships. We collaborate closely with employers, consultants, and brokers to support all facets of custom content and communication strategy needs.  

In fact, one of the first brands to work with Empyrean’s Experience Lab was able to reduce the portion of employees who declined health benefits coverage in 2024 by 7%, compared with the previous year. At the same time, the company encouraged 44% of employees to enroll in a newly offered PPO. 

Our aim is to be your trusted partner, working together to enhance the way you connect with your people. With The Experience Lab, Empyrean is set to redefine client engagement, offering an unmatched level of service and expertise in the realm of communication strategies. 

Ethical AI in Benefits: Our Commitment to Progress Together 

Ethical AI in Benefits: Our Commitment to Progress Together 

08 February, 2024

At Empyrean, we’re enhancing the way you connect your people to their benefits with AI – not by replacing the human element, but by amplifying it.  
 
We’re dedicated to enhancing the human side of Human Resources through AI and believe that the real power of AI lies in its ability to enhance human service, adding a personal touch to technology.   

We understand the importance of maintaining a balance between innovation and ethical responsibility and our commitment to our employees, clients, and to society goes beyond technological advancement; we aim to ensure that our solutions not only advance humanity but also foster a more equitable and inclusive workplace.  

Our core principles: 

Transparency 

We pledge to be open about how and why our AI systems make decisions, providing our clients with understandable and accessible explanations. 

Accountability 
Empyrean takes full responsibility for the AI systems we deploy. We are committed to making AI that is reliable and that our teams can oversee, ensuring outcomes are fair and equitable. 

Integrity 
Our AI systems are designed to respect the dignity and privacy of all individuals. We implement rigorous data governance practices to protect sensitive information and ensure confidentiality. 

Fairness 
Empyrean’s AI is built with bias mitigation strategies to prevent discrimination and ensure equal and just treatment for all users. 

Collaboration 
We believe in the power of partnership, working closely with clients, employees, and the broader community to understand and address the ethical implications of AI. 

Empowerment 
Our AI is created to augment human capability, not replace it. We design our systems to empower HR professionals and employees, enhancing their abilities and decision-making. 

Progressive Learning 
We are dedicated to the continuous improvement of our AI systems. Empyrean’s AI learns and evolves to better serve the needs of our clients and their employees.  

In an ever-evolving digital landscape, Empyrean is committed to being a leader not only in innovation but also in AI ethics. We strive to set a standard for how AI should be approached — with conscientiousness, care, and a deep sense of responsibility to the people we serve.  

Empyrean is not just a benefits administration company; we’re your ally in navigating the evolving landscape of HR technology. By partnering together, your journey with us is always evolving, keeping your business future ready.  

Ready to elevate your benefits with AI? See our approach to AI here.  

Empyrean Launches Enhanced Benefits Capabilities to Support a Richer, More Connected Employee Experience

Empyrean Launches Enhanced Benefits Capabilities to Support a Richer, More Connected Employee Experience

01 February, 2024

Enhancements to benefits and engagement technology as well as the launch of in-house content and strategy services are all designed to create a better benefits experience for employers and employees.

HOUSTON — Feb. 1, 2024 — Empyrean, the company committed to building better corporate cultures through benefits, today announced the launch of enhanced benefits technologies as well as an in-house content and strategy service to create a more connected experience for employees and their benefits.

The moves reflect Empyrean’s continuous innovation, dedication and focus on addressing the needs of employers, HR teams and end-users.

“Empyrean is already known for its powerful platform for ben-admin, and this is just the next evolution of our commitment to innovating the technologies and services that help employers elevate benefits in the employee experience,” said Rich Wolfe, CEO of Empyrean. 

To further advance a connected employee experience, in response to evolving market demands, Empyrean has made significant updates to its mobile app and desktop experience.

Together, the mobile and desktop experiences emphasize personalized engagement and now include access to a robust library of educational content and ready-to-deploy campaigns.

Unlike other benefit administration experiences, the app and desktop solutions provide seamless and consistent user experiences. Further, to build trust and increase employer affiliation, the app icon and overall mobile experience will automatically update to match the client’s branded desktop experience after login. Empyrean’s market-leading approach to the employee experience offers its clients a unique way to deepen brand loyalty and increase employee engagement.

The enhanced technologies also integrate new approaches to AI that are more personalized and human-centric. Empyrean’s conversational AI chat has been enhanced to now include automated tasks, enabling immediate and accurate responses to employee queries and requests. The company is also making substantial AI updates to its service center operations, focused on enhancing the quality and efficiency of customer interactions. 

“Empyrean is committed to AI that augments human interactions to bring a personal touch as well as positioning AI as a collaborative partner to HR. We believe employees need a more connected experience with employer-provided benefits, and AI can play a critical role in improving that experience across the board,” said Colleen Waymel, COO of Empyrean.

Empyrean is announcing a new creative communications and content service — The Experience Lab — to provide support for multi-media campaigns, educational content development and related collateral. Clients can now leverage Empyrean’s expertise in benefits communications to support their annual benefits program objectives and connect more effectively with employees in multiple mediums.

One of the first brands to work with Empyrean’s Experience Lab was able to reduce the portion of employees who declined health benefits coverage in 2024 by 7%, compared with the previous year. At the same time, the company encouraged 44% of employees to enroll in a newly offered PPO.

To learn more about similar success stories and Empyrean’s enhancements, visit our blog.

About Empyrean

We believe everybody deserves a workplace culture that supports their total well-being through benefits. Since 2006, Empyrean has provided hundreds of employers of varying size, industry, and benefit plan complexity with the innovative technology and best-in-class service necessary to accelerate their benefits strategies and bring their benefits programs to life. Empyrean’s platform and services are designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures for over 6 million people. Visit us at http://goempyrean.com.

Empyrean’s 2024 Roadmap: Enhanced Benefits Capabilities to Support a More Connected Employee Experience  

Empyrean’s 2024 Roadmap: Enhanced Benefits Capabilities to Support a More Connected Employee Experience  

As we step into 2024, Empyrean is at the forefront of employee engagement and benefits administration. Our 2024 Product roadmap unveils a series of advancements and technologies designed to enhance communication, streamline processes, and empower employees. This reflects Empyrean’s continuous innovation, dedication, and focus on addressing the needs of employers, HR teams, and end-users.  

Here’s a glimpse into what Empyrean has in store for this exciting year. 

Platform Content 

Empyrean is set to redefine how organizations connect with their workforce. With our enhanced content library, featuring educational content and over 60 ready-to-use campaigns, we’re offering a versatile platform for delivering impactful messages across multiple channels. These campaigns cover a wide range of topics, from mental health to compliance, ensuring that our clients’ communication is comprehensive and engaging.  

Enhanced Mobile & Desktop Experience 

To further advance a connected employee experience, in response to evolving market demands, Empyrean has made significant updates to its mobile app and desktop experience as well as the announcement of our upgraded mobile app, BenefitsGO.  

Unlike other benefit administration experiences, the app and desktop solution provides a seamless and consistent user experience. Further, to build trust and increase employer affiliation, the app icon and overall mobile experience will automatically update to match the client’s branded desktop experience after login. Empyrean’s market-leading approach to the employee experience offers its clients a unique way to deepen brand loyalty and increase employee engagement. 

AI and Cloud Technologies 

Empyrean is dedicated to engaging the power of AI to better serve our clients at every level and elevate every interaction. Our conversational AI chat will now include automated tasks, providing immediate and accurate support to employee queries. This advancement ensures a more efficient and responsive interaction, elevating the overall user experience. On the cloud front, Empyrean’s continued strategic expansion into advanced cloud technologies promotes increased platform performance, enhanced reliability, and the most modern infrastructure.  

Experience Lab 

Empyrean is announcing a new strategic creative communications and content service called The Experience Lab. This new offering from Empyrean will provide support for multi-media campaigns, educational content development, and other custom collateral that organizations can use to communicate and engage with their employees in a more meaningful way. Clients can now leverage Empyrean’s expertise in benefits communications to support their annual benefits program objectives and connect more effectively with employees across multiple mediums. 

As Empyrean strides into 2024, our roadmap is more than a set of enhancements; it’s a vision for a more connected, efficient, and empowered workplace. Read our full 2024 Product Roadmap here.  

Beyond 2024, Empyrean will invest time and resources across various initiatives. With a strong focus on an engaging People Experience, we’ll keep innovating with our core BenAdmin technology and service delivery to help organizations build a connected culture. 

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