The workplace is changing rapidly, and artificial intelligence (AI) is at the forefront of the transformation. AI has already made a significant impact on benefits administration and employee experience (EX). But AI’s influence extends much further, helping companies build stronger workplace cultures rooted in collaboration, engagement, and shared values.
Organizations that embrace AI-driven insights to enhance workplace culture will strengthen employee trust, improve collaboration, and foster inclusion across generations. With AI providing real-time data on employee sentiment, productivity, and engagement, HR leaders can take a proactive, rather than reactive, approach to shaping company culture.
The outcomes are clear: Industries most exposed to AI — particularly IT, financial services, and professional services — are experiencing nearly 5X higher labor productivity growth than sectors slower to adopt AI.
This article explores how AI is transforming workplace culture and what HR leaders can do to harness AI’s potential to create a more connected and engaged workforce. You can dive deeper into these critical topics and more in our e-book AI and the Future of Employee Experience: Elevating Benefits, Engagement, and Culture.
Culture has traditionally been shaped through leadership vision, employee feedback, and shared values. AI now offers real-time insights that help organizations measure and strengthen culture more effectively than ever before.
AI enables HR leaders to move beyond broad assumptions and instead make informed, data-backed decisions that reflect employee needs and company goals. From improving team dynamics to fostering cross-generational collaboration, AI is a game-changer in building and sustaining workplace culture.
Employee engagement is at a record low, with 56% feeling disconnected from their workplace. AI-powered communication tools help bridge this gap by providing HR teams with deeper insights into employee sentiment and engagement levels.
Research has found that 81% of employees say AI improves their job performance, and 68% want more AI-driven workplace solutions.
A best-practice use: JPMorgan Chase
To ensure AI was adopted as a trusted tool rather than a disruption, JPMorgan Chase implemented an AI education program alongside new AI-powered communication tools. The result? A 30% increase in AI adoption and greater employee trust in leadership decisions.
AI is revolutionizing benefits administration by making the process more personalized, efficient, and accessible. For example:
This kind of integration of AI into benefits enhances engagement, reduces administrative burdens, and ultimately strengthens workplace culture.
A strong culture thrives on teamwork and efficiency. AI is removing barriers to collaboration by helping organizations optimize how teams interact, work together, and share knowledge.
The results can have serious business outcomes: AI is projected to boost employee productivity by 40% by 2035.
Case Study: IBM
IBM developed an AI-powered predictive model that identified employees at high risk of burnout and disengagement. By using AI insights to offer personalized wellness and career growth programs, IBM successfully reduced turnover and enhanced workplace culture.
Workplace culture is deeply tied to company values, diversity, and inclusivity. AI helps HR leaders ensure that company policies and initiatives align with employee expectations and that all employees feel supported, regardless of their background or work style.
Consider that 80% of business leaders say AI helps employees make better, values-aligned decisions.
An Empyrean Case Study
Peabody Energy used Empyrean’s AI-powered benefits administration to modernize outdated systems and improve accessibility for all employees. The result? Stronger HR efficiency, higher engagement, and improved cultural alignment.
With five generations in today’s workforce, one-size-fits-all communication and benefits strategies no longer work. AI helps HR leaders tailor workplace experiences to different generational preferences, ensuring employees feel valued at every career stage.
AI-powered collaboration tools help bridge the generational gap by customizing communication styles, ensuring seamless teamwork between Gen Z and Baby Boomers.
HR leaders must take a strategic approach to AI adoption to ensure it enhances — not replaces — human-driven culture initiatives.
Final Thought: AI is transforming more than just processes. It’s shaping the very foundation of workplace culture. Companies that leverage AI strategically will foster more engaged, connected, and inclusive teams, positioning themselves as employers of choice in an increasingly competitive market.
How will your organization use AI to strengthen company culture?