Pilot+ | Healthcare Data to Revolutionize Employees’ Benefit Journey

By Jim Priebe, Executive Vice President, Product

We live in a data-driven world that allows for high personalization in the consumer experience, from retail to airfare. So, it’s no surprise that your employees want their benefits to offer a similar experience. If you think that level of personalization is far off into the future, I’m thrilled to tell you that the future is here.

How does your benefits administration platform support your employees’ needs? Statistics show that 44% of employees say that in a perfect world, benefits selection would be more like Amazon. Empyrean’s enhanced recommendation engine, Pilot℠, delivers fast and intuitive support that provides the consumer-centric benefits shopping experience employees crave – built on more than a decade of proprietary data and research.

With Pilot_­­­­­­+, we’ve expanded these capabilities even further.

Pilot+ features all the packaged benefits recommendations of Pilot, plus personalized guidance and engagement that blends health plan education, claims analysis, and targeted benefits communication. Pilot+ makes it easy for employees to not only understand their benefits, but also utilize them more effectively and cost-efficiently, year round.

Pilot+ strengthens your benefits program and strategy by intelligently automating processes:

• Pilot helps make the most of short employee attention spans by packaging benefit recommendations into “best match” bundles, including voluntary options when available. Pilot+ adds personalized claims analysis and engagement to this process, so employees can leverage a year’s worth of information to help them select the best plan for the upcoming year.
• Pilot’s machine-learning technology offers employees more refined and personalized recommendations over time. Ongoing claims information drives the adaptability of Pilot+, which analyzes each health care interaction provide employees with updates and actionable tips on how to best use their plan.
• Pilot’s recommendation survey tells employees why questions are asked, so they can better understand their needs, and know how their benefit recommendations will meet those needs. Pilot+ takes education even further, by demonstrating how an employee’s chosen health plan performs according to their specific claims data, plan deductible, and spending account information – including health savings accounts (HSAs). With Pilot+, employees feel confident gaining the information they need, right when they need it, so they can leave unpleasant plan surprises behind.
• Pilot has been rigorously tested to ensure an intuitive and inviting experience for users during the enrollment process. Pilot+ highly engages employees beyond benefits selection, offering personalized alerts and year-round communication.

Pilot+ connects employees to their benefits right when it matters most. Pilot+ automatically delivers personalized and prescriptive recommendations that are relevant to employees’ immediate needs:

During benefits enrollment. “You’ve kept your medical plan from year to year, which may be a safe option. But you have been overpaying in premiums and not going to the doctor that often. Switching to another plan could save you $1,500.”

After an accident. “Your bill from a recent leg injury just posted. You have enough to cover it through your HSA. And you can save $1,200 on your bill by filing for reimbursement using your accident coverage!”

And before a procedure or service. “Yikes! We’re sorry to see your recent claim for a concussion. If your doctor recommended a follow up MRI, you can save $200 at one of these nearby imaging facilities.”

The results? Pilot+ saves employees a median of $1,500 per year. Employees are engaged, and Pilot+ becomes their health and wealth champion.  And Pilot+ could save you up to 7% on your organization’s annual health care expenditures, all while freeing up your human resources team to focus on your priorities.

The future of benefits engagement is here. Learn more about how Pilot+ leverages claims data to engage employees at annual enrollment and beyond.