As we move into 2025, Empyrean remains dedicated to helping our clients connect their employees and their families to the best benefits programs available, fostering workplace cultures that prioritize total well-being.
Everything we’re doing is grounded in the conviction that benefits administration shouldn’t just be about enrollment transactions—it should be about activating employee wellbeing.
By simplifying processes and empowering smarter decisions, we’re helping employers deliver an experience that enables employees to actually use their benefits in ways that improve their health, finances, and overall experience at work and in life.
With AI-driven personalization, real-time decision support, and proactive engagement strategies, we’re transforming benefits into an intuitive, always-on experience that meets employees where they are—when they need it most.
Here are just a few highlights for the year ahead:
Simplified, Personalized, Year-Round Access to Benefits
Benefits engagement shouldn’t stop at open enrollment. In 2025, we’re making it easier for employees to stay informed and make the most of their benefits throughout the year. By creating an “always-on” benefits experience, employees will have continuous access to tools, education, and support tailored to their evolving needs—ensuring that benefits truly work for them, not just when they enroll, but every day.
Enhanced Connectivity
We’re further aligning user experiences across desktop and mobile to deliver personalized benefits and educational content. With a focus on clarity and accessibility, our updates will foster stronger employer-employee connections through additional customization and branding while also ensuring participants can easily find what they need. This includes enhancements to enrolled benefits details, offering a clearer and more engaging format that improves participant understanding and interaction.
Smarter Engagement
Building on our AI capabilities, our digital assistant will provide user-specific answers to get employees the support they need quickly and accurately. We’re also expanding omnichannel engagement with additional options across SMS, email, in-app, and push notifications to inform and activate employees around key benefits events—such as wellness opportunities, financial well-being resources, and coverage changes.
Additionally, our comprehensive AI-powered decision support experience, Precision Benefits, will enable a wider range of dental and vision plans, along with new notifications for consumer account activities, telehealth, and disease management—all aimed at driving year-round, proactive
benefits engagement.
Ultimately, these enhancements will help employees make more informed decisions when it comes to choosing and using their benefits, leading to better health and financial outcomes.
Supercharged Benefits Communication Strategy
Empyrean’s Experience Lab is transforming how organizations communicate about benefits. Whether through compelling visuals, clear messaging, or customized engagement strategies, our in-house team of benefits communication strategy and design experts is dedicated to helping clients highlight the value of their benefits and inspire meaningful employee activation.
In 2024, Empyrean clients took advantage of the Experience Lab to improve engagement and achieve measurable results, including:
For 2025, the Experience Lab is excited to offer new Open Enrollment packages, with themed communications to effortlessly connect with employees, reinforce organizational culture, and strengthen benefits experiences.
New Headquarters to Fuel the Future of Benefits
2025 marks an exciting milestone for Empyrean as we move into our new headquarters in Houston. This modern space is designed to foster collaboration, innovation, and lasting connections with our clients and partners.
More than just an office, our new headquarters is a symbol of Empyrean’s leadership in the benefits technology space, reflecting our commitment to continuous innovation and best-in-class client service. With advanced technology, welcoming spaces for client engagements, and areas designed for creative problem-solving, it will be a hub for shaping the future of employee benefits.
Learn More
Through cutting-edge technology, strategic communication, and a relentless focus on employee needs, Empyrean is empowering organizations to build stronger connections and maximize the value of their benefits programs.
Click here to get more information on our key focus areas for product and service investments in 2025!