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Empyrean's Service-First Approach

You’re the priority at Empyrean. Elevate your benefits experience with innovative technology and personalized service for you and your team.

Speaker 1 (00:10): And one of the, I think, unique things about Empyrean is we seem to collect people who are really passionate about growth and about doing things better. And if you get group of people like that together, even if it's virtual or if it's in passing conversations, then ideas happen and inspiration happens, and that inspiration turns into action.

Speaker 2 (00:32): That service aspect of a team that's out there, that's there, and everybody has that same goal. We always say building benefits with culture. We built a company on culture.

Speaker 3 (00:42): One thing is definitely having a day one team. So we don't have an implementation team, a group outside of operations that builds it and hands it off to the ongoing team. That ongoing team is their day one from implementation all the way to the end. They're in the workshops, they're working with you, or they're building the relationship. When the client goes live and we're ready to go, they're still there. It's the same people, and I think that's really unique.

Speaker 4 (01:08): It's a perfect blend of technology, technical work, and customer service, which speaks to my core, right? It's what I'm good at.

Speaker 5 (01:18): We want to make sure that when an employee calls us in their time of need, that we're servicing them to the best of our ability, and we're looking at every aspect of the call and not just the question that's being asked.

Speaker 6 (01:30): It's pretty clear to me our clients want technology and services. However, it's that last piece. The services that I believe separates us. Services drives the technology, but it also drives the relationships that we build with our clients.

Speaker 4 (01:43): That's one thing that really sold me here at Empyrean was like, wow, everyone is very supportive, collaborative, and team oriented. It's going to sound cheesy, but our biggest differentiator truly is our people. I think it's easy to find technical people, smart people, to work in a technology industry, it's difficult to find smart, technical,

Speaker 6 (02:07): Empathetic people. So one of the things I'm most proud about in terms of our history are those same clients that chose Empyrean very early on have chosen to stay with Empyrean, and I believe they've done that because of the people in our organization.

Empyrean: Elevate Your Benefits with AI

At Empyrean, we’re revolutionizing the way you manage benefits with AI – not by replacing the human element, but by amplifying it.

In the ever evolving landscape of benefits administration and healthcare, could artificial intelligence be the transformative force we've been searching for? As we race into a future shaped by rapid technological advancements, AI's significance becomes increasingly evident. This isn't about catching up with the latest gadget. It's about embracing a shift that's reshaping our world. Enter Empyrean, a company that understands this evolution and is integrating AI into its operations to enhance services. Artificial intelligence is not a fleeting trend. It's the future and it's here to stay. At Empyrean, we're not just incorporating ai, we're enhancing every interaction with intelligent technology. You see, our commitment to AI goes beyond me adoption. We understand its power, its potential, and its role in reshaping our world, but it's not about replacing the human touch. Quite the contrary. Our goal is to amplify the human element, to augment human service, to elevate every interaction.

We believe in a future where AI doesn't just make decisions or increase efficiency. Instead, we envision a future where AI understands where it adapts, where it personalizes the employee experience. This isn't just automation, this is empathy. This is understanding. This is a unique experience crafted for each user. Our AI doesn't just learn patterns. It learns people. It doesn't just process data, it processes experiences. It doesn't just predict it Empathizes. That's Empyrean's approach to AI integration. Our AI doesn't just automate it, understands, adapts, and provides a unique experience for each user. Join us on this journey where technology meets humanity. We're not just integrating AI at Empyrean. We're crafting a future where technology and empathy coalesce.

Empyrean Connect

Empyrean Connect is an employee engagement solution that enables organizations to create, deliver, and measure internal communications, employee productivity tools, and wellbeing initiatives.

Are you ready to connect? Custom communication platform, attract and retain employees. All employee resources in one app. Constant engagement with unlimited push notifications. We do it all for you! Empyrean Connect.

Behind the Firewall: A Candid Talk with the CITO on Empyrean’s Data Security Strategies

Join Empyrean's CITO, Kelly Clark, in a discussion about Empyrean's robust approach to data security and why it stands out in the benefits administration landscape.

Speaker 1 (00:08): My name is Kelly Clark, and I'm the CITO. So Chief Information and Technology Officer at Empyrean. I've been in this space for quite some time. Empyrean should be proud of its technical stack. A lot of the organizations that I've had experience with are suffering from quite a bit of technical debt. Perhaps their security posture isn't as strong as it needs to be. And as I looked at joining Empyrean, and I did look across the market, and I was really impressed with the amount of investment they put into their core platform, how they're thinking about security, their focus on product, and then their focus on operations and service excellence. So all of those things combined, I think make us the preeminent benefits admin platform and service offering in the industry.

(01:09) Data privacy is in the forefront of everybody's mind. You go online every day. Some people still get the newspaper, believe it or not, but there's an article about a breach and a breach and a breach. So data security and security in general is super, super important, not only at the individual level, but at the employer group level. I'm really proud to say that Empyrean is in a very, very good spot. Our security model or framework is structured around the HIPAA framework, and from there, we drop down into the NIST cybersecurity framework. And the NIST cybersecurity framework is utilized by most companies in most industries, at any size and any scale. And so it's important for us to capitalize on nist, really think about three pillars, confidentiality, data integrity, and then data accessibility.

(02:14) Our security strategy is really focused in on a framework that handles both physical and technical security, and it's built on those three pillars of confidentiality, integrity, and availability. When you think about security maturity, we often get asked for our SOC one or our SOC two. As part of the RFP process, we've decided as an organization to enhance our security governance model, our framework, and our maturity by going down the ISO certification road. On top of that, we bring in a third party who's doing a complete audit of our security model. They're looking at our governance structure, they're looking at our framework, they're looking at our roadmap, they're looking at our investments, and they're scoring us directly against the N framework.

(03:06) Everybody has different reasons for moving to the cloud. If you think about it from our perspective, we often get asked, what's your cloud strategy? Are you moving to the cloud or you're already in the cloud? Our answer is yes, yes, and yes. We're doing it for some very specific reasons. Provides organizational agility for us around innovation. Bringing products to market allows us to scale our resources in a much quicker way, provides us cost efficiency. Fosters innovation at the end of the day, provides a much more stable base for business continuity planning, disaster recovery. And so if you are an employer group, you're feeling really good that Empyrean gone to the cloud, that if something major was to happen, our operations would continue to operate. Their employees would've access to the resources and tools and services that we provide them. And so for us, it's fundamentally about innovation, bringing new product to market, elasticity, reliability. Those are the fundamental reasons we're moving to the cloud and we believe in it. So our data operations process, second and none in the industry now, that lends itself to security, and we're a leader. We're an emerging leader with an 800 plus score as a bid site rating. So you couple that with the compliance components around our SOC and iso, our transmission encryption, our rest encryption, and our fundamental focus on security. That's why you should trust us with your data.