Prioritizing You Through a Service-First Approach
Empyrean's service-first culture isn’t just a promise—it’s an operational philosophy at the foundation of how we build, support, and continuously evolve to ensure your success.
We’re different. And it shows.
What sets Empyrean apart?
We believe exceptional service is the backbone of client success. Our relentless commitment to proactive service positions our people to deliver real, tangible value to every client.
At Empyrean, we provide the tools, training, and autonomy for our people to take accountability and resolve issues head-on. Through this approach, we deliver service that’s as dependable as it is exceptional—laying a foundation for a trusted partnership that’s built to last.
Your Day One Team: Support Built Around You
Right From the Start
From the start of our relationship, we assemble a Day One Team tailored to the specific needs of your business. By considering your population’s complexities, benefits structure, and operational goals, we create a purpose-built team to design the right solutions and provide consistent service.
This commitment begins pre-sale, where we lay the groundwork for success, and continues through implementation and beyond. The same experts who onboard your organization remain with you, delivering reliable support without disruption.
This collaborative team structure fosters resilience and ensures proactive problem-solving. Combining deep expertise and a focus on anticipating challenges before they arise, your Day One Team is always ready to address evolving needs and keep your operations running smoothly.
Proactive + Responsive Service
At Empyrean, our teams adapt and act in real time to deliver:
- Solutions to problems before they escalate.
- A consistent partner that understands your business
- Personal service that’s never transactional
Each team member is empowered to take ownership of issues from start to finish, ensuring every task is handled with accountability and care, with service leaders and technical experts proactively anticipating future challenges and adjusting accordingly.
98%
Client Retention
Our 98% client retention rate reflects our commitment to expert, compassionate support from day one.
Proactive + Responsive Service
At Empyrean, our teams adapt and act in real time to deliver:
- Solutions to problems before they escalate.
- A consistent point of contact with deep knowledge of your business
- Personal service that’s never transactional
Each team member is empowered to take ownership of issues from start to finish, ensuring every task is handled with accountability and care, with Client Service Managers and technical experts proactively anticipating future challenges and adjusting accordingly.
98%
Client Retention
Our 98% client retention rate reflects our commitment to expert, compassionate support from day one.
Built for Lasting Success
With your Day One Team, you’re never left having to start over. Here's how we deliver reliable support every step of the way:
Future-Focused Support
With nearly 20 years of experience, we’ve honed the ability to align resources like client service managers (CSMs) and technical professionals to not only meet today’s goals but also anticipate future demands. Our deep expertise ensures your solutions adapt effectively as your needs evolve.
Dependable Continuity
Our commitment to continuity means you’ll always have a trusted, knowledgeable team of experts in place, ready to support your goals. Having multiple team members familiar with your account ensures support continues without disruption if a team member is unavailable, promoted, or moves on.
Our Way to Go Live
Transitioning to a new benefits solution is significant, and Empyrean makes it easy with a proven implementation process built around your needs. Before you sign up, your implementation manager—part of your Day One Team—works with you to understand your unique benefits structure and organizational goals. Together, we build a tailored plan for success.
Fluid Transitions
Your Day One Team stays with you every step of the way, providing consistent service without frustrating hand-offs or disruptions.
Transparent Planning
Clear communication and proactive risk management keep you informed and aligned throughout the process, avoiding surprises.
Flexible Tools + Processes
From multi-location policies to custom payroll integrations, our adaptable solutions readily handle complexity to ensure a smooth launch.
What sets us apart is that we are already planning your implementation during the sales process, which allows us to be thoughtful about the solutions we are providing to address your needs and concerns.
–Carla K.
Sr. Implementation Manager
Empyrean Team Member since 2016
Here for Your Employees Too!
In addition to providing excellent service to your HR and benefits teams, Empyrean is equally dedicated to supporting your participants. Guided by our service-first philosophy of ownership, empathy, and expertise, our Employee Service Center ensures your people receive the attentive, dependable assistance they need to get the most from their benefits.
Find out how Empyrean can support your people.
Learn More »