Elevate Your Benefits with AI
Empyrean’s Approach to the AI Revolution
We’re not replacing the human element, we’re amplifying it.
At Empyrean, we’re enhancing the way you connect your people to their benefits with AI – not by replacing the human element, but by amplifying it.
We're dedicated to enhancing the human side of Human Resources through AI and believe that the real power of AI lies in its ability to enhance human service, adding a personal touch to technology.
By partnering together, your journey with us is always evolving, keeping your business future ready.
AI-Enhanced Support
Your employees trust you to provide benefits support they can count on, which is why we’ve integrated artificial intelligence technology into our Service Center operations to empower our team members and improve efficiency.
With AI-enhanced support, our service team is equipped with tools to provide unparalleled service. This means faster response times, more personalized assistance, and an overall smoother experience for you and your employees.
At Empyrean, we bring together cutting-edge technology with a service-first approach. We understand that exceptional service and innovative technology go hand in hand. It’s the balance that helps you foster a healthy and supportive workplace culture and connect your people to life-enriching benefits year-round.
Call Review
AI reviews 100% of calls in real-time to ensure we are staying true to our service-first mission.
Auto-Generated Call Summary
AI-generated case notes to streamline our operations and reduce call hold times.
Intelligent Listening
AI-powered listening for faster, high-quality customer support.
Virtual Assistant
AI assistant is available 24/7 to employees to get support when they need it.
98%
Client Retention
Our client success and retention are a direct result of the compassionate service provided by our team. With AI-enhanced support, our team is equipped with tools to provide unparalleled service. This means faster response times, more personalized assistance, and a smoother experience for our clients and their employees.
Empyrean’s AI in Action: Elevating Every Interaction
Enhanced Employee Experience
Empyrean’s AI provides your team with 24/7 support and personalized benefits recommendations, ensuring a unique experience for each employee.
Tailored Support Operations to Your Needs
Our AI guides your HR team every step of the way, along with efficient, AI-driven platform configuration for streamlined onboarding.
Smarter Support for Your Team
With our AI, we respond faster and understand your needs better, making things smoother for you and your employees. We’re here to give you exceptional service every time.
Innovative Product Development
Empyrean uses AI to accelerate the development of secure and innovative products, ensuring your business stays ahead with the latest in technology and security.
97%
of all support cases are closed within 5 days
93%
of questions are resolved on the first phone call
Empyrean’s Commitment to AI Ethics & Principles
Empyrean is at the forefront of integrating AI into benefits administration, enhancing experiences for employees and employers alike. In harnessing the power of AI, our unwavering commitment is to uphold the highest ethical standards, ensuring that our technology advances humanity and promotes a fairer, more inclusive workplace.
Our Core Principles
Transparency
We pledge to be open about how and why our AI systems make decisions, providing our clients with understandable and accessible explanations.
Collaboration
We believe in the power of partnership, working closely with clients, employees, and the broader community to understand and address the ethical implications of AI.
Collaboration
We believe in the power of partnership, working closely with clients, employees, and the broader community to understand and address the ethical implications of AI.
Accountability
Empyrean takes full responsibility for the AI systems we deploy. We are committed to making AI that is reliable and that our teams can oversee, ensuring outcomes are fair and equitable.
Empowerment
Our AI is created to augment human capability, not replace it. We design our systems to empower HR professionals and employees, enhancing their abilities and decision-making.
Empowerment
Our AI is created to augment human capability, not replace it. We design our systems to empower HR professionals and employees, enhancing their abilities and decision-making.
Integrity
Our AI systems are designed to respect the dignity and privacy of all individuals. We implement rigorous data governance practices to protect sensitive information and ensure confidentiality.
Progressive Learning
We are dedicated to the continuous improvement of our AI systems. Empyrean’s AI learns and evolves to better serve the needs of our clients and their employees.
Progressive Learning
We are dedicated to the continuous improvement of our AI systems. Empyrean’s AI learns and evolves to better serve the needs of our clients and their employees.
Fairness
Empyrean’s AI is built with bias mitigation strategies to prevent discrimination and ensure equal and just treatment for all users.
Maintaining valuable security certifications is a must
Our commitment to being a leader in security standards is reflected in our compliance with SOC 2, ISO 27001, and HIPAA
