Elevate Your Benefits with AI
AI-Powered, Human-Centered Benefits Service & Support
We’re not replacing the human element—we’re amplifying it.
At Empyrean, AI isn’t about automation for automation’s sake. It’s about using smart technology to scale our operations, increase efficiency, and deliver personalized service—while keeping people at the center of the experience.
AI is integrated throughout our benefits administration platform. It bridges digital tools with human interaction, with the intent to continuously improve how organizations educate, support, and connect employees to their benefits.
Smarter Support from Our Team
Your people expect personalized, responsive benefits support—and Empyrean delivers. Our service center team is empowered with AI tools that reduce manual effort and simplify every interaction—enabling our agents to focus on people, not process.

Real-Time Call Review
AI evaluates 100% of calls as they happen to ensure service quality and consistency.

Intelligent Listening
AI helps agents understand context quickly, leading to faster, more accurate responses.

Automatic Summaries
Call notes are generated instantly, streamlining operations and reducing wait times.
97%
of all support cases are closed within 5 days

93%
of questions are resolved on the first phone call

98%
client retention rate
Always-On Digital Assistant for Employees
Empyrean’s AI-powered digital assistant makes it easier for employees to get help—when and how they need it. Accessible across desktop and mobile, our digital assistant is secure, scalable, and built to evolve with your needs.

Simplifying Today
- Explain benefits details and terminology
- Personalize responses using participant data
- Offer support in multiple languages
- Escalate to live agents or schedule a call
Transforming Tomorrow
- Use client-specific data for deeper personalization
- Handle support queries through voice interaction
- Provide proactive guidance, tips, and reminders
- Integrate with decision support tools and third parties
Simplifying Today
- Explain benefits details and terminology
- Personalize responses using participant data
- Offer support in multiple languages
- Escalate to live agents or schedule a call

Transforming Tomorrow
- Use client-specific data for deeper personalization
- Handle support queries through voice interaction
- Provide proactive guidance, tips, and reminders
- Integrate with decision support tools and third parties

Personalized Benefits Guidance
Empyrean’s AI-powered Precision Benefits experience uses individual health claims data to help your people choose and fully utilize the benefits that suit their needs.
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Smooth Operations
AI is embedded across Empyrean’s operations. From enrollment to ongoing support, AI automates routine steps, reduces administrative burden, and speeds up implementation.
We use AI to accelerate product development, enhancing features and ensuring system security without compromising performance, as well as in our hiring process to quickly identify the talent we need to deliver excellent client service.
Rapid Innovation
Smooth Operation +
Rapid Innovation
AI is also embedded across Empyrean’s operations. From enrollment to ongoing support, AI automates routine steps, reduces administrative burden, and speeds up implementation.
We also use AI to accelerate product development, enhancing features and ensuring system security without compromising performance, as well as in our hiring process to quickly identify the talent we need to deliver excellent client service.

AI Ethics & Governance
Empyrean’s commitment to ethical AI is central to how we design and deploy our systems. We focus on enhancing human potential while upholding fairness, privacy, and transparency in every interaction.
All use of AI at Empyrean is overseen by our AI Governance Committee, which establishes rigorous standards to ensure we stay true to our principles.
Our Core AI Principles


Transparency
Clear explanations for how AI systems make decisions

Collaboration
Developed in partnership with clients and users
Collaboration
Developed in partnership with clients and users

Accountability
Monitored and auditable systems


Empowerment
Designed to augment human capabilities
Empowerment
Designed to augment human capabilities

Integrity
Rigorous data governance to ensure dignity and privacy

Continous Learning
AI evolves to meet real-world needs
Continous Learning
AI evolves to meet real-world needs


Fairness
Built-in bias mitigation strategies to ensure equity
Data Protection You Can Count On

Empyrean’s AI-enabled systems meet the highest standards for data security and privacy, including SOC 2, ISO 27001, and HIPAA.
We apply privacy-by-design principles, encryption, and role-based access to ensure your employee data is always protected—while keeping your organization future-ready.
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Drive AI Innovation with Confidence
Our AI Compliance Playbook helps you navigate regulations by aligning with legal teams early, fostering collaboration, and setting clear guidelines for responsible AI adoption.
Get Playbook »
