Elevate Your Benefits with AI

AI-Powered, Human-Centered Benefits Service & Support

We’re not replacing the human element—we’re amplifying it.

At Empyrean, AI isn’t about automation for automation’s sake. It’s about using smart technology to scale our operations, increase efficiency, and deliver personalized service—while keeping people at the center of the experience.

AI is integrated throughout our benefits administration platform. It bridges digital tools with human interaction, with the intent to continuously improve how organizations educate, support, and connect employees to their benefits.

Smarter Support from Our Team

Your people expect personalized, responsive benefits support—and Empyrean delivers. Our service center team is empowered with AI tools that reduce manual effort and simplify every interaction—enabling our agents to focus on people, not process.

Real-Time Call Review

AI evaluates 100% of calls as they happen to ensure service quality and consistency.

Intelligent Listening

AI helps agents understand context quickly, leading to faster, more accurate responses.

Automatic Summaries

Call notes are generated instantly, streamlining operations and reducing wait times.

97%

of all support cases are closed within 5 days

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93%

of questions are resolved on the first phone call

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98%

client retention rate

Always-On Digital Assistant for Employees

Empyrean’s AI-powered digital assistant makes it easier for employees to get help—when and how they need it. Accessible across desktop and mobile, our digital assistant is secure, scalable, and built to evolve with your needs.

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Simplifying Today

  • Explain benefits details and terminology
  • Personalize responses using participant data
  • Offer support in multiple languages
  • Escalate to live agents or schedule a call

Transforming Tomorrow

  • Use client-specific data for deeper personalization
  • Handle support queries through voice interaction
  • Provide proactive guidance, tips, and reminders
  • Integrate with decision support tools and third parties

Simplifying Today

  • Explain benefits details and terminology
  • Personalize responses using participant data
  • Offer support in multiple languages
  • Escalate to live agents or schedule a call
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Transforming Tomorrow

  • Use client-specific data for deeper personalization
  • Handle support queries through voice interaction
  • Provide proactive guidance, tips, and reminders
  • Integrate with decision support tools and third parties
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Personalized Benefits Guidance

Empyrean’s AI-powered Precision Benefits experience uses individual health claims data to help your people choose and fully utilize the benefits that suit their needs.

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Smooth Operations 

AI is embedded across Empyrean’s operations. From enrollment to ongoing support, AI automates routine steps, reduces administrative burden, and speeds up implementation.

We use AI to accelerate product development, enhancing features and ensuring system security without compromising performance, as well as in our hiring process to quickly identify the talent we need to deliver excellent client service.

Rapid Innovation

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Rapid Innovation

AI is also embedded across Empyrean’s operations. From enrollment to ongoing support, AI automates routine steps, reduces administrative burden, and speeds up implementation.

We also use AI to accelerate product development, enhancing features and ensuring system security without compromising performance, as well as in our hiring process to quickly identify the talent we need to deliver excellent client service.

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AI Ethics & Governance

Empyrean’s commitment to ethical AI is central to how we design and deploy our systems. We focus on enhancing human potential while upholding fairness, privacy, and transparency in every interaction.

All use of AI at Empyrean is overseen by our AI Governance Committee, which establishes rigorous standards to ensure we stay true to our principles.

Our Core AI Principles

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Transparency

Clear explanations for how AI systems make decisions

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Collaboration

Developed in partnership with clients and users

Collaboration

Developed in partnership with clients and users

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Accountability

Monitored and auditable systems

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Empowerment

Designed to augment human capabilities

Empowerment

Designed to augment human capabilities

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Integrity

Rigorous data governance to ensure dignity and privacy

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Continous Learning

AI evolves to meet real-world needs

Continous Learning

AI evolves to meet real-world needs

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Fairness

Built-in bias mitigation strategies to ensure equity

Data Protection You Can Count On

AI security

Empyrean’s AI-enabled systems meet the highest standards for data security and privacy, including SOC 2, ISO 27001, and HIPAA.

We apply privacy-by-design principles, encryption, and role-based access to ensure your employee data is always protected—while keeping your organization future-ready.

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Drive AI Innovation with Confidence

Our AI Compliance Playbook helps you navigate regulations by aligning with legal teams early, fostering collaboration, and setting clear guidelines for responsible AI adoption.

Get Playbook »

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